Returns & Exchanges

You are entitled to cancel the purchase agreement in written form and without reasons. This has to be done within 14 days after receiving the goods.
Underwear may be returned if it is unworn and in its original condition.
The original tags and symbols must still be attached to returns. The merchandise must be returned in its original packaging.
Underwear may be tried on only over your own underwear or other clothing.
Refunds will be refused if these hygiene rules for trying on underwear are not followed.
The goods should be well packed for the journey to us and it is recommended to insure the package.
Goods cannot be sent back to us using Cash On Delivery.
Safely returned goods are refunded within 14 days after our receiving them.
The goods can also be exchanged, but it is still necessary to return it within 14 days from receiving.
If the returned goods are in any way damaged by a fault of the customer, we are entitled to decrease the amount of money returned proportionally to the decreased value of the damaged returned goods.  

Address for return or replacement of goods:
Milpex s.r.o.
Piletická 55/36
Hradec Králové
500 03
Czech republic
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