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The Terms and Conditions further define and specify the rights and obligations of the parties, namely:
Milpex s.r.o., registered office: Hradec Králové, Piletice 55, Company ID: 48 17 26 00, VAT ID: CZ48172600, represented by its managing director, a legal entity registered in the Commercial Register kept by the Regional Court in Hradec Králové, Section C, Insert No. 3852. Tel.: +420 495 221 247, email: info@milpex.cz (hereinafter referred to as the “supplier”), for the sale of goods ordered via the Internet and these websites (hereinafter referred to as the “online store”), and
the purchaser (customer) who is not a consumer.
A consumer is any natural person who, outside the scope of their business activity or independent exercise of their profession, concludes a contract with an entrepreneur or otherwise deals with them.
An entrepreneur is a person who independently carries out, on their own account and responsibility, a profit-making activity in a trade or similar manner with the intention of doing so continuously for the purpose of generating profit; such a person is considered an entrepreneur with regard to this activity. Any person who concludes contracts related to their commercial, manufacturing, or similar activity, or within the independent exercise of their profession, or a person acting on behalf of or for the account of an entrepreneur, is also considered an entrepreneur.
The supplier is considered an entrepreneur, as it operates its business at its own account and responsibility under these terms as a continuous profit-generating activity.
The customer is obliged to familiarize themselves with the Terms and Conditions before conducting any transactions with the supplier in the online store.
Each visitor to the online store, any participant, customer, as well as the supplier, bears their own costs associated with connecting to and using the Internet for the purposes of the transaction under these Terms.
1. Purchase Contract
The customer expressly chooses to conclude a purchase contract through the online store under these Terms by placing an order. By placing the order, the customer confirms their consent to concluding the transaction via the Internet under these Terms and Conditions.
The customer acknowledges that for transactions of greater scope or volume, or in cases of higher shipping costs, a written contract may be sent to the customer for confirmation, or the authenticity of the order may otherwise be verified.
Goods under these Terms shall be ordered by the customer through an order form, specifying the product as listed on the supplier’s website. The goods are described by their verbal designation along with a product/item number and price. The customer must specify the quantity ordered. The supplier may disregard incomplete or otherwise defective orders and will inform the customer at the email address provided.
The order must include a valid business address or residence of the customer. If the customer does not specify a different delivery address, it is assumed that delivery shall be made to the registered address of the customer.
An order may be modified only until it has been confirmed and dispatched.
If the order is not confirmed by the supplier, the contract is concluded by the delivery of the goods. Unless otherwise agreed in writing, each confirmed order or delivery constitutes a separate purchase contract. The contract based on the order is not concluded for an indefinite period nor for recurring performance; each order constitutes a separate agreement.
The goods listed in the product catalogue are described with a verbal description and their characteristics.
2. Prices, Transport and Delivery of Goods
Goods will be dispatched no later than the next working day. If this is not possible, the customer will be contacted by the staff using the telephone number or email provided during registration.
Goods will be delivered via courier services or via the supplier’s sales representatives. The customer is obliged to pay, in addition to the published price of the goods, the handling, packaging, and delivery costs, as displayed when placing the order and depending on the chosen payment method. The customer may arrange personal pickup at the supplier’s premises.
The customer is bound by their order until the goods are delivered or until the order is rejected by the supplier. The supplier may reject an order no later than 10 days after receiving it if operational conditions do not allow its fulfillment; at a later time only if the supplier does not receive the goods from its vendor. Such notification shall be sent to the customer by email or in writing.
The price published in the online store is binding for the duration of its publication. Any changes will be announced by updating the online store. Deliveries will be executed at the price valid at the time the order was submitted. The order confirmation displays unit prices without rounding and excluding VAT.
Ownership and risk of accidental loss pass to the customer upon receipt of the goods.
Accepted payment methods:
Shipping costs are set according to the shipping table.
3. Right to Withdraw from the Contract
The right to withdraw from the contract has not been agreed.
Goods may be exchanged upon prior agreement with the supplier; however, the goods must be returned within 15 days of delivery.
If the returned goods are damaged due to the customer’s breach of obligations, the supplier is entitled to claim compensation for the reduction in value and set it off against the refund or request payment of the difference in the purchase price.
4. Rights from Defective Performance and Complaints
The customer is entitled to exercise rights arising from defective performance. The customer must notify the supplier of defects without undue delay, no later than three working days after discovering them. Within this period, the goods must be sent to the supplier’s registered office with a written description specifying the defect and the customer’s chosen claim. The description must include the complaint claim option selected.
A warranty period is provided for all products; for consumers, it is 24 months. Complaints will be assessed according to standard practice. The time needed for assessment by the manufacturer, including transport to the manufacturer, proportionally extends the complaint handling period between the supplier and the customer. If the complaint is acknowledged, the supplier shall replace the goods or refund the purchase price within 30 days.
The warranty period does not represent the product’s lifespan. Textile goods may naturally wear before the warranty expires; such wear is not covered by liability for defects.
For goods sold at a reduced price, the seller is not liable for the defect for which the discount was granted.
The seller is not obliged to satisfy a claim if it is proven that the customer knew of the defect before taking over the goods or caused it themselves. Goods must not be used contrary to their intended purpose, exposed to chemicals or aggressive substances, or sharp or abrasive objects. Underwear must not be exposed to direct sunlight. Textile goods must be washed and maintained according to their care symbols.
The supplier does not provide post-sale services (repairs, adjustments, or alterations).
Defect claims may also be pursued before a court with jurisdiction according to applicable law.
5. Personal Data Protection
All processing of customers’ personal data complies with Act No. 101/2000 Coll., on Personal Data Protection, as amended, and other applicable legislation in the Czech Republic, especially Regulation (EU) 2016/679 (GDPR).
By giving consent and providing their data, the customer acknowledges and agrees to the processing of personal data for the purposes of record-keeping, legal obligations, and business operations of the supplier. Data is processed electronically. Personal data is not transferred to third parties, only to persons handling transactions or system administration.
Providing personal data is voluntary, but without it the transaction cannot be completed. If the customer chooses registration, personal data will be stored indefinitely. Marketing consent is requested separately. The customer has the right to access, block, correct, supplement, or delete data.
Consent may be withdrawn at any time in writing or electronically. The supplier is both the controller of the website and the processor of personal data.
The supplier is registered with the Office for Personal Data Protection under Registration No. 00035314 since 7 September 2009.
Customer satisfaction is monitored using email surveys within the “Verified by Customers” program by Heureka.cz, pursuant to Section 7(3) of Act No. 480/2004 Coll. The customer’s email may be provided to Heureka.cz for this purpose. Surveys may be declined at any time through the link included in each email.
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